Refund policy
Refund Policy
All sales of digital footage are final. Terms for physical prints are set out separately below.
Because our products are downloadable digital files, we do not offer refunds, exchanges, or credits once a purchase has been completed and the download link has been made available to you.
Technical Issues
If you experience a genuine technical problem with your download — such as a corrupted file, an incomplete download, or a file that does not match the specifications listed on the product page — contact us at hello@sacrawstudios.com within 48 hours of purchase. We will verify the issue and provide a replacement file or resolve the problem.
Before You Purchase
We provide preview videos and detailed technical specifications (resolution, codec, frame rate, aspect ratio, duration) on every product page so you can evaluate the footage before buying. We encourage you to review these carefully before completing your purchase.
What We Do Not Refund
- Change of mind after purchase
- Footage that does not suit your creative vision or project
- Duplicate purchases (please review your order before checkout)
- Compatibility issues with your editing software — the codec for each clip is listed on its product page, and Apple ProRes is supported by all major NLEs
Physical Prints
Prints are made to order, so we do not accept returns for change of mind. If a print arrives damaged, defective, or is not the item you ordered, email hello@sacrawstudios.com within 14 days of delivery with a photograph of the item and the packaging. We will arrange a replacement or a full refund, including return shipping where a return is required.
Nothing in this policy limits your rights under applicable Canadian consumer-protection law.
By completing a purchase on Sacraw Studios, you acknowledge and agree to this refund policy.
Last updated: February 2026